Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. According to EU261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers air passengers’ rights. In particular, this regulation covers diverse cases, including flight cancellations, delays, rebooking, etc., and obligates airlines to resolve individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes regulations concerning the process of compensation, including aid to people who suffered from issues with flights. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum varies, depending on your circumstances.
Compensation for Azul Brazilian Airlines Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. In case the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be eligible for compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Azul Brazilian Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out regulations on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can receive reimbursement. Here, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to avoid problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Azul Brazilian Airlines isn’t a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Azul Brazilian Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will make every effort to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
28.06.202507:50 | Azul 2948 | Sao Paulo (CNF) Sao Paulo (SDU) | Delayed | Claim Refund |
28.06.202506:40 | Azul 2788 | Brasilia (BSB) Cuiaba (CGB) | Delayed | Claim Refund |
28.06.202504:40 | Azul 3043 | Fortaleza (FOR) Brasilia (BSB) | Delayed | Claim Refund |
28.06.202504:15 | Azul 3005 | Maraba (MAB) Brasilia (BSB) | Delayed | Claim Refund |
28.06.202503:35 | Azul 3035 | Porto Velho (PVH) Brasilia (BSB) | Delayed | Claim Refund |
28.06.202503:15 | Azul 3030 | Manaus (MAO) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202520:45 | Azul 3015 | Brasilia (BSB) Porto Velho (PVH) | Delayed | Claim Refund |
27.06.202520:35 | Azul 3014 | Brasilia (BSB) Manaus (MAO) | Delayed | Claim Refund |
27.06.202519:30 | Azul 4142 | Sao Paulo (CNF) Ipatinga (IPN) | Delayed | Claim Refund |
27.06.202519:20 | Azul 4533 | Brasilia (BSB) Sao Paulo (CNF) | Delayed | Claim Refund |
27.06.202518:05 | Azul 4751 | Sao Paulo (CNF) Sao Paulo (SDU) | Delayed | Claim Refund |
27.06.202517:20 | Azul 4799 | Sao Paulo (CNF) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202517:05 | Azul 4176 | Sao Paulo (SDU) Sao Paulo (VCP) | Delayed | Claim Refund |
27.06.202516:40 | Azul 4084 | Belem (BEL) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202516:30 | Azul 4117 | Sao Paulo (SDU) Sao Paulo (CNF) | Delayed | Claim Refund |
27.06.202516:10 | Azul 4470 | Sao Paulo (CNF) Montes Claros (MOC) | Delayed | Claim Refund |
27.06.202515:55 | Azul 7396 | Buffalo (BUF) Fort Lauderdale (FLL) | Delayed | Claim Refund |
27.06.202515:55 | Azul 7555 | Panama City (PTY) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202515:50 | Azul 3029 | Manaus (MAO) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202515:25 | Azul 5086 | Sao Paulo (VCP) Sao Paulo (SDU) | Delayed | Claim Refund |
27.06.202514:45 | Azul 2918 | Sao Paulo (VCP) Marilia (MII) | Delayed | Claim Refund |
27.06.202513:20 | Azul 4866 | Sao Paulo (VCP) Goiania (GYN) | Delayed | Claim Refund |
27.06.202513:15 | Azul 7199 | Berlin (BER) Lisbon (LIS) | Delayed | Claim Refund |
27.06.202513:00 | Azul 7211 | Lisbon (LIS) Dusseldorf (DUS) | Delayed | Claim Refund |
27.06.202512:10 | Azul 6002 | Sao Paulo (CGH) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202512:05 | Azul 7612 | Fort Lauderdale (FLL) Buffalo (BUF) | Delayed | Claim Refund |
27.06.202511:15 | Azul 4829 | Goiania (GYN) Cuiaba (CGB) | Delayed | Claim Refund |
27.06.202510:30 | Azul 5068 | Brasilia (BSB) Sao Paulo (CNF) | Delayed | Claim Refund |
27.06.202510:10 | Azul 8744 | Sao Paulo (VCP) San Carlos DeBariloche (BRC) | Delayed | Claim Refund |
27.06.202510:02 | Azul 7639 | New York (MCO) Buffalo (BUF) | Delayed | Claim Refund |
27.06.202509:40 | Azul 6001 | Brasilia (BSB) Sao Paulo (CGH) | Delayed | Claim Refund |
27.06.202509:05 | Azul 2982 | Porto Alegre (POA) Curitiba (CWB) | Cancelled | Claim Refund |
27.06.202508:50 | Azul 3039 | Brasilia (BSB) Fortaleza (FOR) | Delayed | Claim Refund |
27.06.202508:45 | Azul 7265 | Lisbon (LIS) Geneva (GVA) | Delayed | Claim Refund |
27.06.202508:30 | Azul 4673 | Sao Paulo (CNF) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202508:05 | Azul 2857 | Sao Paulo (CNF) Curitiba (CWB) | Delayed | Claim Refund |
27.06.202507:15 | Azul 2981 | Curitiba (CWB) Porto Alegre (POA) | Delayed | Claim Refund |
27.06.202507:15 | Azul 6011 | Sao Paulo (CGH) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202506:45 | Azul 2804 | Maringa (MGF) Curitiba (CWB) | Delayed | Claim Refund |
27.06.202506:40 | Azul 3094 | Palmas (PMW) Brasilia (BSB) | Delayed | Claim Refund |
27.06.202505:25 | Azul 4060 | Curitiba (CWB) Sao Paulo (CNF) | Delayed | Claim Refund |
27.06.202501:45 | Azul 7653 | Sao Paulo (GRU) Bogota (BOG) | Delayed | Claim Refund |
26.06.202521:15 | Azul 7404 | Boston (BOS) New York (MCO) | Delayed | Claim Refund |
26.06.202520:40 | Azul 7373 | Boston (BOS) Fort Lauderdale (FLL) | Delayed | Claim Refund |
26.06.202520:35 | Azul 4185 | Goiania (GYN) Sao Paulo (CNF) | Delayed | Claim Refund |
26.06.202520:10 | Azul 7414 | Fort Lauderdale (FLL) Boston (BOS) | Delayed | Claim Refund |
26.06.202520:00 | Azul 4567 | Goiania (GYN) Sao Paulo (VCP) | Delayed | Claim Refund |
26.06.202519:40 | Azul 4279 | Maringa (MGF) Sao Paulo (VCP) | Delayed | Claim Refund |
26.06.202519:25 | Azul 4175 | Cascavel (CAC) Sao Paulo (VCP) | Cancelled | Claim Refund |
26.06.202518:45 | Azul 4142 | Sao Paulo (CNF) Ipatinga (IPN) | Delayed | Claim Refund |
26.06.202518:40 | Azul 7259 | Lisbon (LIS) Zurich (ZRH) | Delayed | Claim Refund |
26.06.202518:30 | Azul 4227 | Sao Paulo (CNF) Goiania (GYN) | Delayed | Claim Refund |
26.06.202517:50 | Azul 2960 | Sao Paulo (VCP) Goiania (GYN) | Delayed | Claim Refund |
26.06.202517:30 | Azul 2907 | Sao Paulo (VCP) Maringa (MGF) | Delayed | Claim Refund |
26.06.202517:20 | Azul 7641 | New York (MCO) Boston (BOS) | Delayed | Claim Refund |
26.06.202516:50 | Azul 7302 | Paris (ORY) Porto (OPO) | Delayed | Claim Refund |
26.06.202516:25 | Azul 4682 | Recife (REC) Goiania (GYN) | Delayed | Claim Refund |
26.06.202516:10 | Azul 4951 | Lencois (LEC) Salvador (SSA) | Delayed | Claim Refund |
26.06.202516:05 | Azul 7192 | Lisbon (LIS) Porto (OPO) | Delayed | Claim Refund |
26.06.202516:00 | Azul 7191 | Porto (OPO) Lisbon (LIS) | Delayed | Claim Refund |
26.06.202515:45 | Azul 2631 | Sao Paulo (IZA) Sao Paulo (VCP) | Delayed | Claim Refund |
26.06.202515:30 | Azul 3101 | Sao Paulo (GIG) Goiania (GYN) | Delayed | Claim Refund |
26.06.202515:25 | Azul 4867 | Goiania (GYN) Sao Paulo (VCP) | Delayed | Claim Refund |
26.06.202515:15 | Azul 4554 | Sao Paulo (VCP) Sinop (OPS) | Delayed | Claim Refund |
26.06.202514:30 | Azul 4950 | Salvador (SSA) Lencois (LEC) | Delayed | Claim Refund |
26.06.202514:05 | Azul 7266 | Lisbon (LIS) Geneva (GVA) | Delayed | Claim Refund |
26.06.202513:45 | Azul 2667 | Sao Paulo (VCP) Sao Paulo (IZA) | Delayed | Claim Refund |
26.06.202513:00 | Azul 4216 | Sao Paulo (VCP) Alta Floresta (AFL) | Delayed | Claim Refund |
26.06.202512:30 | Azul 2867 | Sao Paulo (CNF) Goiania (GYN) | Delayed | Claim Refund |
26.06.202512:10 | Azul 3019 | Sinop (OPS) Sao Paulo (GRU) | Delayed | Claim Refund |
26.06.202512:10 | Azul 3055 | Sinop (OPS) Sao Paulo (GRU) | Delayed | Claim Refund |
26.06.202512:00 | Azul 7190 | Porto (OPO) Lisbon (LIS) | Delayed | Claim Refund |
26.06.202510:35 | Azul 2929 | Porto Alegre (POA) Santa Maria (RIA) | Delayed | Claim Refund |
26.06.202509:55 | Azul 7300 | Paris (ORY) Porto (OPO) | Delayed | Claim Refund |
26.06.202509:30 | Azul 3051 | Sao Paulo (GRU) Sinop (OPS) | Delayed | Claim Refund |
26.06.202505:10 | Azul 4090 | Iguassu Falls (IGU) Curitiba (CWB) | Delayed | Claim Refund |
25.06.202523:35 | Azul 2906 | Fortaleza (FOR) Belem (BEL) | Delayed | Claim Refund |
25.06.202520:45 | Azul 7669 | New York (MCO) Boston (BOS) | Delayed | Claim Refund |
25.06.202520:10 | Azul 7414 | Fort Lauderdale (FLL) Boston (BOS) | Delayed | Claim Refund |
25.06.202519:27 | Azul 7421 | Fort Lauderdale (FLL) Buffalo (BUF) | Delayed | Claim Refund |
25.06.202517:55 | Azul 6181 | Sao Paulo (VCP) Uberaba (UBA) | Delayed | Claim Refund |
25.06.202517:10 | Azul 2811 | Carajas (CKS) Sao Paulo (CNF) | Delayed | Claim Refund |
25.06.202517:05 | Azul 7641 | New York (MCO) Boston (BOS) | Delayed | Claim Refund |
25.06.202515:20 | Azul 2811 | Belem (BEL) Carajas (CKS) | Delayed | Claim Refund |
25.06.202514:40 | Azul 4385 | Rondonopolis (ROO) Sao Paulo (VCP) | Delayed | Claim Refund |
25.06.202514:35 | Azul 4615 | Governador Valadares (GVR) Sao Paulo (CNF) | Delayed | Claim Refund |
25.06.202513:10 | Azul 5080 | Sao Paulo (CNF) Governador Valadares (GVR) | Delayed | Claim Refund |
25.06.202513:05 | Azul 4384 | Sao Paulo (VCP) Rondonopolis (ROO) | Delayed | Claim Refund |
25.06.202512:35 | Azul 2780 | Sao Paulo (CNF) Brasilia (BSB) | Delayed | Claim Refund |
25.06.202512:10 | Azul 6002 | Sao Paulo (CGH) Brasilia (BSB) | Delayed | Claim Refund |
25.06.202510:55 | Azul 7110 | Lisbon (LIS) Brasilia (BSB) | Delayed | Claim Refund |
25.06.202510:50 | Azul 4745 | Sao Paulo (VCP) Brasilia (BSB) | Delayed | Claim Refund |
25.06.202510:45 | Azul 7488 | Ponta Delgada (PDL) Lisbon (LIS) | Delayed | Claim Refund |
25.06.202510:35 | Azul 5341 | Barra Do Garcas (BPG) Cuiaba (CGB) | Cancelled | Claim Refund |
25.06.202508:50 | Azul 3039 | Brasilia (BSB) Fortaleza (FOR) | Delayed | Claim Refund |
25.06.202508:40 | Azul 3007 | Brasilia (BSB) Rio Branco (RBR) | Delayed | Claim Refund |
25.06.202508:30 | Azul 4673 | Sao Paulo (CNF) Brasilia (BSB) | Delayed | Claim Refund |
25.06.202508:15 | Azul 7487 | Lisbon (LIS) Ponta Delgada (PDL) | Delayed | Claim Refund |
25.06.202508:00 | Azul 7639 | New York (MCO) Buffalo (BUF) | Delayed | Claim Refund |
25.06.202507:15 | Azul 6011 | Sao Paulo (CGH) Brasilia (BSB) | Delayed | Claim Refund |
