Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that covers the rights of air passengers. In particular, this regulation covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations regarding the compensation process, including aid for passengers who suffered from issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, according to your circumstances.
Compensation for XiamenAir Flight Cancellation
First and foremost, travelers need to know that the airline is required to notify them about the flight cancellation. If the airline informs you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for XiamenAir Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out standard rules on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, XiamenAir is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim XiamenAir Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will do our best to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
02.07.202516:15 | Xiamen Airlines 2787 | Dalian (DLC) Jixi (JXA) | Cancelled | Claim Refund |
02.07.202515:40 | Xiamen Airlines 870 | Hanoi (HAN) Xiamen (XMN) | Delayed | Claim Refund |
02.07.202514:10 | Xiamen Airlines 2787 | Tianjin (TSN) Dalian (DLC) | Cancelled | Claim Refund |
02.07.202513:40 | Xiamen Airlines 8218 | Shanghai (XIY) Xiamen (XMN) | Delayed | Claim Refund |
02.07.202513:10 | Xiamen Airlines 8215 | Fuzhou (FOC) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202513:05 | Xiamen Airlines 2507 | Xilinhot (XIL) Chifeng (CIF) | Delayed | Claim Refund |
02.07.202513:00 | Xiamen Airlines 3265 | Dalian (DLC) Qingdao (TAO) | Delayed | Claim Refund |
02.07.202513:00 | Xiamen Airlines 3006 | Shanghai (XIY) (PKX) | Cancelled | Claim Refund |
02.07.202512:30 | Xiamen Airlines 9021 | Hanoi (HAN) Guangzhou (CAN) | Delayed | Claim Refund |
02.07.202512:30 | Xiamen Airlines 2290 | Dali City (DLU) Shanghai (PVG) | Delayed | Claim Refund |
02.07.202512:15 | Xiamen Airlines 3182 | Shanghai (XIY) Hangzhou (HGH) | Delayed | Claim Refund |
02.07.202512:00 | Xiamen Airlines 3045 | Shanghai (XIY) Shanghai (SHA) | Delayed | Claim Refund |
02.07.202511:40 | Xiamen Airlines 7434 | Shanghai (XIY) Tacheng (TCG) | Delayed | Claim Refund |
02.07.202511:40 | Xiamen Airlines 5784 | Shanghai (XIY) Weihai (WEH) | Delayed | Claim Refund |
02.07.202511:35 | Xiamen Airlines 3617 | Shanghai (XIY) Ningbo (NGB) | Delayed | Claim Refund |
02.07.202511:25 | Xiamen Airlines 5264 | Haikou (HAK) Chongqing (TFU) | Delayed | Claim Refund |
02.07.202511:25 | Xiamen Airlines 7380 | Shanghai (XIY) Shenzhen (SZX) | Delayed | Claim Refund |
02.07.202511:25 | Xiamen Airlines 2615 | (LFQ) Tianjin (TSN) | Cancelled | Claim Refund |
02.07.202511:20 | Xiamen Airlines 3215 | Gonggar (LXA) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202511:20 | Xiamen Airlines 7394 | Shanghai (XIY) Zhangye (YZY) | Delayed | Claim Refund |
02.07.202511:10 | Xiamen Airlines 8698 | Hanoi (HAN) Fuzhou (FOC) | Delayed | Claim Refund |
02.07.202511:00 | Xiamen Airlines 3043 | Shanghai (XIY) Shanghai (SHA) | Delayed | Claim Refund |
02.07.202511:00 | Xiamen Airlines 3891 | Shanghai (SHA) Tianjin (TSN) | Delayed | Claim Refund |
02.07.202510:30 | Xiamen Airlines 8210 | Shanghai (XIY) Hangzhou (HGH) | Delayed | Claim Refund |
02.07.202510:30 | Xiamen Airlines 3197 | Shanghai (XIY) Qingdao (TAO) | Delayed | Claim Refund |
02.07.202510:25 | Xiamen Airlines 5096 | Jinan (TNA) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202510:20 | Xiamen Airlines 5207 | Chongqing (TFU) Bole (BPL) | Delayed | Claim Refund |
02.07.202510:10 | Xiamen Airlines 5876 | Zunyi (ZYI) Lijiang City (LJG) | Delayed | Claim Refund |
02.07.202510:05 | Xiamen Airlines 3177 | Shanghai (XIY) Wenzhou (WNZ) | Delayed | Claim Refund |
02.07.202510:05 | Xiamen Airlines 3315 | Zunyi (ZYI) Wuhan (WUH) | Delayed | Claim Refund |
02.07.202510:05 | Xiamen Airlines 3207 | Shanghai (XIY) Jinan (TNA) | Delayed | Claim Refund |
02.07.202510:00 | Xiamen Airlines 3004 | (PKX) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202510:00 | Xiamen Airlines 2405 | Kashi (KHG) Bole (BPL) | Delayed | Claim Refund |
02.07.202509:45 | Xiamen Airlines 7545 | Yiwu (YIW) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202509:40 | Xiamen Airlines 3067 | Yantai (YNT) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202509:40 | Xiamen Airlines 5088 | Yantai (YNT) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202509:35 | Xiamen Airlines 5569 | Chengdu (CTU) Haikou (HAK) | Delayed | Claim Refund |
02.07.202509:35 | Xiamen Airlines 2607 | Handan (HDG) Dalian (DLC) | Delayed | Claim Refund |
02.07.202509:30 | Xiamen Airlines 809 | Fuzhou (FOC) Tokyo (NRT) | Delayed | Claim Refund |
02.07.202509:20 | Xiamen Airlines 865 | Fuzhou (FOC) Singapore (SIN) | Delayed | Claim Refund |
02.07.202509:15 | Xiamen Airlines 3021 | Wuhan (WUH) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202509:05 | Xiamen Airlines 8061 | Hangzhou (HGH) Dalian (DLC) | Delayed | Claim Refund |
02.07.202509:00 | Xiamen Airlines 3002 | (PKX) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202509:00 | Xiamen Airlines 3001 | Shanghai (XIY) (PKX) | Delayed | Claim Refund |
02.07.202509:00 | Xiamen Airlines 7862 | Nanjing (NKG) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202508:55 | Xiamen Airlines 2256 | Shanghai (XIY) Tianjin (TSN) | Delayed | Claim Refund |
02.07.202508:55 | Xiamen Airlines 3124 | Shanghai (XIY) Kashi (KHG) | Delayed | Claim Refund |
02.07.202508:50 | Xiamen Airlines 5920 | Shanghai (XIY) Baotou (BAV) | Delayed | Claim Refund |
02.07.202508:50 | Xiamen Airlines 5874 | Hangzhou (HGH) Zhi Jiang (HJJ) | Delayed | Claim Refund |
02.07.202508:40 | Xiamen Airlines 3033 | Shanghai (XIY) Changchun (CGQ) | Delayed | Claim Refund |
02.07.202508:30 | Xiamen Airlines 2295 | (PKX) Dali City (DLU) | Delayed | Claim Refund |
02.07.202508:15 | Xiamen Airlines 3440 | Dalian (DLC) Wuxi (WUX) | Delayed | Claim Refund |
02.07.202508:05 | Xiamen Airlines 7558 | Ningbo (NGB) Dalian (DLC) | Delayed | Claim Refund |
02.07.202508:05 | Xiamen Airlines 3909 | Shanghai (PVG) Dalian (DLC) | Delayed | Claim Refund |
02.07.202508:05 | Xiamen Airlines 8229 | Hangzhou (HGH) Tianjin (TSN) | Delayed | Claim Refund |
02.07.202508:05 | Xiamen Airlines 8086 | Dalian (DLC) Nanjing (NKG) | Delayed | Claim Refund |
02.07.202508:00 | Xiamen Airlines 7646 | Shanghai (SHA) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202508:00 | Xiamen Airlines 8323 | Fuzhou (FOC) Guangzhou (CAN) | Delayed | Claim Refund |
02.07.202507:55 | Xiamen Airlines 2262 | (PKX) Haikou (HAK) | Delayed | Claim Refund |
02.07.202507:55 | Xiamen Airlines 3102 | Shanghai (XIY) Chongqing (CKG) | Delayed | Claim Refund |
02.07.202507:45 | Xiamen Airlines 3097 | Urumqi (URC) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202507:40 | Xiamen Airlines 7084 | (PKX) Zunyi (ZYI) | Delayed | Claim Refund |
02.07.202507:35 | Xiamen Airlines 3415 | Nanjing (NKG) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202507:35 | Xiamen Airlines 3904 | Dalian (DLC) Shanghai (PVG) | Delayed | Claim Refund |
02.07.202507:35 | Xiamen Airlines 8090 | Dalian (DLC) Shanghai (HIA) | Delayed | Claim Refund |
02.07.202507:25 | Xiamen Airlines 3497 | Wuxi (WUX) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202507:25 | Xiamen Airlines 8183 | Tianjin (TSN) Yun Cheng (YCU) | Delayed | Claim Refund |
02.07.202507:20 | Xiamen Airlines 3397 | Nanjing (NKG) Dalian (DLC) | Delayed | Claim Refund |
02.07.202507:20 | Xiamen Airlines 5093 | Shanghai (XIY) Yibin (YBP) | Delayed | Claim Refund |
02.07.202507:15 | Xiamen Airlines 3196 | Qingdao (TAO) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202507:10 | Xiamen Airlines 7706 | Shanghai (PVG) Dalian (DLC) | Delayed | Claim Refund |
02.07.202507:05 | Xiamen Airlines 8136 | Tianjin (TSN) Xiamen (XMN) | Delayed | Claim Refund |
02.07.202507:05 | Xiamen Airlines 3206 | Jinan (TNA) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202506:55 | Xiamen Airlines 9616 | Amsterdam (AMS) Geneva (GVA) | Delayed | Claim Refund |
02.07.202506:55 | Xiamen Airlines 3130 | Yinchuan (INC) Shanghai (XIY) | Delayed | Claim Refund |
02.07.202506:50 | Xiamen Airlines 5306 | Tianjin (TSN) Chongqing (TFU) | Delayed | Claim Refund |
01.07.202522:05 | Xiamen Airlines 8810 | Hefei (Luogang Airport) (HFE) Jinjiang (JJN) | Delayed | Claim Refund |
01.07.202521:55 | Xiamen Airlines 8230 | Tianjin (TSN) Hangzhou (HGH) | Delayed | Claim Refund |
01.07.202521:45 | Xiamen Airlines 9742 | Amsterdam (AMS) Dublin (DUB) | Delayed | Claim Refund |
01.07.202521:40 | Xiamen Airlines 2065 | Xiamen (XMN) Zhengzhou (CGO) | Delayed | Claim Refund |
01.07.202521:40 | Xiamen Airlines 3892 | Tianjin (TSN) Shanghai (SHA) | Delayed | Claim Refund |
01.07.202521:35 | Xiamen Airlines 9393 | Amsterdam (AMS) Dusseldorf (DUS) | Delayed | Claim Refund |
01.07.202521:25 | Xiamen Airlines 5404 | Haikou (HAK) Chongqing (CKG) | Delayed | Claim Refund |
01.07.202521:25 | Xiamen Airlines 8523 | Xiamen (XMN) Qingdao (TAO) | Delayed | Claim Refund |
01.07.202520:40 | Xiamen Airlines 5641 | Chengdu (CTU) Jinan (TNA) | Delayed | Claim Refund |
01.07.202520:25 | Xiamen Airlines 3920 | Dalian (DLC) Shanghai (PVG) | Cancelled | Claim Refund |
01.07.202520:10 | Xiamen Airlines 8366 | Shenzhen (SZX) Tianjin (TSN) | Delayed | Claim Refund |
01.07.202520:00 | Xiamen Airlines 7327 | Diqing (DIG) Kunming (KMG) | Cancelled | Claim Refund |
01.07.202519:55 | Xiamen Airlines 3615 | Kunming (KMG) Xiamen (XMN) | Delayed | Claim Refund |
01.07.202519:35 | Xiamen Airlines 5622 | Hangzhou (HGH) Chengdu (CTU) | Cancelled | Claim Refund |
01.07.202519:30 | Xiamen Airlines 8621 | Chongqing (CKG) Tianjin (TSN) | Delayed | Claim Refund |
01.07.202519:25 | Xiamen Airlines 5027 | Hangzhou (HGH) Zhaotong (ZAT) | Delayed | Claim Refund |
01.07.202519:25 | Xiamen Airlines 8553 | Hangzhou (HGH) Qingdao (TAO) | Delayed | Claim Refund |
01.07.202519:15 | Xiamen Airlines 2698 | Hohhot (HET) Wu Hai (WUA) | Delayed | Claim Refund |
01.07.202519:15 | Xiamen Airlines 2425 | Hohhot (HET) Tongliao (TGO) | Delayed | Claim Refund |
01.07.202519:05 | Xiamen Airlines 5600 | Hohhot (HET) Chengdu (CTU) | Delayed | Claim Refund |
01.07.202519:05 | Xiamen Airlines 7083 | Guyuan (GYU) Yinchuan (INC) | Delayed | Claim Refund |
01.07.202519:00 | Xiamen Airlines 2634 | Tianjin (TSN) Dongying (DOY) | Cancelled | Claim Refund |
01.07.202518:35 | Xiamen Airlines 7886 | Hangzhou (HGH) Guilin (KWL) | Cancelled | Claim Refund |
01.07.202518:20 | Xiamen Airlines 5803 | Zhuhai (ZUH) Jinan (TNA) | Delayed | Claim Refund |
